Privacy Policy

Introduction

PLANET SUSTECH PRIVATE LIMITED ("Planet Sustech," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Planet Sustech collects, uses, discloses, and safeguards personal information collected from you through:

1. Our publicly available websites, including https://planetsustech.com;
2. The Karbon Platform and related products or services;
3. Third-party sources; and
4. Direct interactions you have with our employees and representatives.

By using our websites, products, or services, you agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our websites, products, or services.

Any questions regarding this Privacy Policy and our privacy practices should be sent to info@planetsustech.com.

1. Information We Collect

1.1 How We Collect Information

We collect information about you when you:

• Use our websites, products, or services;
• Create an account or register for our services (through your organization);
• Contact our employees or customer support;
• Subscribe to newsletters or marketing communications; and
• Interact with us through third-party business partners.

We may also collect personal information indirectly from third parties, such as business partners, data providers, or publicly available sources.

1.2 Types of Information Collected

The types of personal information we collect include, but are not limited to:

• Personal Identifiers: Name, contact details (email address, phone number), organization name, job title or description, and country of residence.
• Account Information: Username, encrypted password, account preferences, and authentication credentials.
• Payment Information: Payment details required to process purchases of our products and services.
• Usage Data: Information about how you use our websites, products, and services, including pages viewed, features accessed, time spent, and interaction patterns.
• Technical Information: IP address, browser type and language, device type, operating system, access times, and referring website addresses.
• Communication Data: Records of communications with us, including emails, chat logs, phone calls, and support tickets.
• Business Data: ESG data, sustainability metrics, and other business information uploaded to the Karbon Platform by your organization.

1.3 Cookies and Similar Technologies

Planet Sustech uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help recognize you when you visit our websites. They collect statistical data about browsing behavior but do not directly identify you.

We use cookies to:

• Improve website functionality and user experience;
• Remember preferences and settings;
• Analyze website traffic and usage patterns; and
• Deliver personalized content and advertisements.

By using our websites, microsites, and mobile applications, you consent to the use of cookies as described in this Privacy Policy. You may control cookies through your browser settings; however, disabling cookies may limit certain features.

1.4 Mobile Phone Numbers

When you provide your mobile phone number, you consent to its use for purposes identified in this Privacy Policy, including service notifications, authentication, and security alerts. If you opt out of receiving text notifications, we will not use your mobile number for marketing, except where required by law or for legitimate business purposes.

2. How We Use Your Information

Planet Sustech uses personal information for the following purposes:

• Service Delivery: To provide requested products and services.
• Transaction Processing: To process transactions, requests, and support inquiries.
• Personalization: To tailor content, products, and services based on preferences and usage patterns.
• Communication: To provide customer support, product updates, newsletters, and marketing communications.
• Authentication and Security: To verify identity and protect against unauthorized access.
• Analytics and Improvement: To analyze and improve products, services, websites, and marketing effectiveness.

Processing is based on legitimate business interests, voluntary data sharing, and consent where required by applicable law. Where explicit consent is necessary, it will be obtained prior to processing.

3. Legal Basis for Processing

Depending on applicable laws, we rely on the following legal bases:

• Legitimate Interests: Improving services, analytics, and fraud prevention in a B2B context.
• Contractual Necessity: Providing access to the Karbon Platform and fulfilling service agreements.
• Consent: Providing opt-out mechanisms and obtaining explicit consent where required.
• Legal Obligations: Compliance with laws, regulations, and legal processes.

4. Information Sharing and Disclosure

4.1 What We Do Not Do

• We do not sell or rent personal information to third parties.
• We do not share personal information for third-party marketing without explicit consent.

4.2 When We May Share Information

We may share information with:

• Service Providers: Trusted vendors providing hosting, analytics, payments, customer support, or marketing services under contractual confidentiality obligations.
• Business Partners: Affiliates, subsidiaries, or partners for legitimate business purposes, subject to consent where applicable.
• Legal and Regulatory Authorities: When required by law, court order, or to protect legal rights.
• Protection of Rights: To prevent loss, fraud, or harm to Planet Sustech, users, or the public.
• Business Transfers: In mergers, acquisitions, reorganizations, or asset sales, subject to equivalent privacy protections.

5. Your Rights and Choices

5.1 Marketing Communications

Marketing communications are optional. You may opt out at any time by contacting info@planetsustech.com.

5.2 Accessing, Updating, and Deleting Information

You may request access to, correction of, or deletion of your personal data. Certain information may be retained where required by law or for legitimate business purposes. Requests can be submitted to info@planetsustech.com.

6. Security

While no internet transmission is completely secure, Planet Sustech uses appropriate technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

7. Profiling and Analytics

We may analyze information to understand professional interests and usage patterns in order to:

• Provide personalized content and recommendations;
• Improve products and services;
• Deliver relevant communications; and
• Understand platform usage.

External data sources may be used to enhance profiling effectiveness.

8. Links to Third-Party Websites

Our websites and services may include links to third-party websites not controlled by Planet Sustech. We are not responsible for their privacy practices and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

Planet Sustech may update this Privacy Policy at any time. Material changes will be communicated by updating the revision date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

For questions or requests regarding this Privacy Policy, please contact:

Email: info@planetsustech.com