Privacy Policy

1. Information We Collect

1.1 How We Collect Information

We collect information about you when you:

• Use our websites, products, or services;
• Create an account or register for our services (through your organization);
• Contact our employees or customer support;
• Subscribe to newsletters or marketing communications;
• Interact with us through third-party business partners.

We may also collect personal information indirectly from third parties, such as from our business partners, data providers, or publicly available sources.

1.2 Types of Information Collected

The types of personal information that we collect and hold about individuals include, but are not limited to:

• Personal Identifiers: Names, contact details (e.g., email address, phone numbers), organization name, job title/description, and country of residence.
• Account Information: Username, password (encrypted), account preferences, and authentication credentials.
• Payment Information: A customer’s payment details to process the purchase of our products and services.
• Usage Data: Information about how you use our websites, products, and services, including pages viewed, features accessed, time spent, and interaction patterns.
• Technical Information: IP address, browser type and language, device type, operating system, access times, and referring website addresses.
• Communication Data: Records of your communications with us, including emails, chat logs, phone calls, and support tickets.
• Business Data: ESG data, sustainability metrics, and other business information uploaded to the Karbon Platform by your organization.

1.3 Cookies and Similar Technologies

Like many websites, Planet Sustech uses cookies and similar tracking technologies. “Cookies” are small text files sent by a website to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns but do not identify you as an individual.

We use cookies to:

• Improve website functionality and user experience;
• Remember your preferences and settings;
• Analyze website traffic and usage patterns;
• Deliver personalized content and advertisements.

By using Planet Sustech’s websites, associated microsites, and mobile applications, you consent to the use of cookies as described in this Privacy Policy. Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our websites.

1.4 Mobile Phone Numbers

When you provide us with your mobile phone number, you consent to the use of your mobile phone number for the purposes identified in this Privacy Policy, including service notifications, authentication, and account security alerts. If you choose to opt out of receiving text notifications from us, we will not use your mobile number for marketing purposes, except as required to meet legal requirements or legitimate business purposes.

2. How We Use Your Information

Planet Sustech uses your personal information for the following purposes:

• Service Delivery: To provide you with the information, products, and services you have requested or subscribed to
• Transaction Processing: To process, fulfill, and follow up on transactions and requests for products, services, support, and information.
• Personalization: To customize and personalize the content, products, and services offered to you based on your preferences and usage patterns.
• Communication: To communicate, interact, and build our relationship with you for purposes such as customer support, marketing communications, product updates, and newsletters.
• Authentication and Security: To verify your identity and authority to access and use our products and services, and to protect against unauthorized access.
• Analytics and Improvement: To measure, analyze, and improve our products and services, website effectiveness, user experience, and the effectiveness of our advertising and marketing campaigns.

The legal basis may differ depending on applicable local laws, but generally, we consider that our legitimate interests justify the processing; we find such interests to be justified considering that the data is limited to browsing activities related to what is considered business or professional-related (our website does not offer any content directed to individual consumers as well as any content which might be used for any inferences about your private life habits or interests), we provide easy opt-out and limit the retention of data. The data we may receive directly from you is completely voluntary and at your best. Where consent is required specifically, we will obtain consent before processing.

3. Legal Basis for Processing

The legal basis for processing your personal information may differ depending on applicable local laws. Generally, we rely on the following legal bases:

• Legitimate Interests: We process your information based on our legitimate business interests, such as improving our services, conducting analytics, and preventing fraud. We consider these interests justified given that the data relates to business or professional activities (our website and platform are designed for B2B use and do not target individual consumers for personal purposes).
• Contractual Necessity: We process your information to fulfill our contractual obligations to you and your organization, including providing access to the Karbon Platform and delivering services.
• Consent: We provide clear opt-out options and limit data retention to what is necessary. Any data shared with us is provided voluntarily at your discretion. Where explicit consent is required, we will obtain consent prior to processing.
• Legal Obligations:We process your information to comply with applicable laws, regulations, court orders, and other legal obligations.

4. Information Sharing and Disclosure

4.1 What We Don’t Do

• We will NOT sell or rent your personal information to third parties.
• We will NOT share your personal information with third parties for their marketing purposes without your explicit consent.

4.2 When We May Share Information

We may disclose your personal information to the following parties under specific circumstances:

• Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as cloud hosting, data analytics, payment processing, customer support, and marketing. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: We may disclose your personal information to business partners, affiliates, subsidiaries, and branches for legitimate business purposes. Unless otherwise specified in this Privacy Policy, we will only do so with your consent.
• Legal and Regulatory Requirements: We may share your information with regulatory bodies, statutory authorities, government agencies, and law enforcement when required to comply with legal obligations, court orders, or to protect our legal rights and property.
• Protection of Rights: We may disclose information to prevent loss or damage to physical, monetary, intellectual, or other property belonging to Planet Sustech or entities we represent, or to protect the safety and security of our users and the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Privacy Policy.

5. Your Rights and Choices

5.1 Marketing Communications

Receipt of our communications is entirely optional. Should you wish to stop receiving direct marketing messages, you may revise your preferences at any time by writing to info@planetsustech.com.

5.2 Accessing, Updating, and Deleting Your Information

The accuracy of personal information matters to us. We aim to make it easy for you to review, update, and manage the data we maintain about you.

You may request access to the personal data we hold about you at any time, as well as request correction or deletion of such data. Please note that Planet Sustech may retain certain information where required by law or where we have a legitimate right or obligation to do so. We will make reasonable efforts to respond promptly to requests to correct any inaccurate personal information.

If you believe any information we hold about you is incorrect, you may notify us by replying to the communication that contains the inaccurate details or by contacting us directly.

To exercise your rights or submit a request related to your personal data, please write to info@planetsustech.com.

6. Security

Data transmission over the internet are never 100% secure or free from errors. Planet Sustech uses appropriate technical and organizational safeguards designed to protect personal information against loss, unauthorized access, disclosure, alteration, or destruction.

7. Profiling and Analytics

We may analyze your information to create a profile of your professional interests, preferences, and usage patterns. This allows us to:

• Provide you with personalized content and recommendations;
• Improve our products and services;
• Deliver relevant marketing communications; and
• Better understand how our services are used.

We may use additional information about you from external sources to enhance the effectiveness of our profiling.

8. Links to Third-Party Websites

Our websites and services may contain links to third-party websites, applications, or services that are not owned or controlled by Planet Sustech. This Privacy Policy applies only to our websites and services

We are not responsible for the privacy practices, content, or security of third-party websites, even if you access them through links on our websites. We encourage you to read the privacy policies of any third-party websites you visit.

Similarly, if you accessed our website from a third-party site, we are not responsible for the privacy policies and practices of that third-party site. We recommend that you review the privacy policy of any third-party site before providing your personal information.

9. Changes to This Privacy Policy

Planet Sustech reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time and at our sole discretion. When we make material changes to this Privacy Policy, we will notify you of any updates by clearly indicating the date on which the statement was last revised.

Your continued use of our websites, products, or services after we post changes constitutes your acceptance of those changes. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: info@planetsustech.com.